Privacy policy

Effective Date: 16.02.2026

Elevate Collective (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or make a purchase from www.elevatecollective.com.au.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely through our payment providers)

We do not store full credit card numbers on our servers.

Usage Information

We may automatically collect certain information about your device and browsing activity, including:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of access

  • Referring website

Cookies

We use cookies and similar technologies to improve your experience, remember preferences and analyse website performance. You can disable cookies in your browser settings, however some features of our website may not function properly.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide customer service and respond to enquiries

  • Send order confirmations and shipping updates

  • Send marketing communications (you may unsubscribe at any time)

  • Improve our website, products and services

  • Detect and prevent fraud

  • Comply with legal and regulatory obligations

3. Sharing Your Information

We may share your information with trusted third parties who assist us in operating our business, including:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Shipping and fulfilment providers

  • Marketing and analytics providers

These third parties are only permitted to use your information to perform services on our behalf.

Because we operate online and use international service providers, your information may be transferred to and stored in countries outside Australia.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

5. Security

We take reasonable administrative, technical and physical measures to protect your personal information. While we take steps to safeguard your data, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.

You may also opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

If you have a privacy concern and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

support@elevatecollective.com.au